Data Protection & Privacy Policy At Juliet & Wilson Holiday Homes, we are committed to protecting your privacy and handling your personal data in a safe and responsible manner. 1. Information We Collect We may collect and process the following personal data when you make a booking or contact us: Full name Contact details (email address, phone number, postal address) Booking details (dates of stay, number of guests, special requests) Payment information (processed securely via third-party providers) Communication history with us 2. How We Use Your Information We use your personal data to: Process and manage your bookings Communicate with you regarding your stay Provide customer support Meet legal and regulatory requirements Improve our services and guest experience 3. Legal Basis for Processing We process your data under the following lawful bases: Performance of a contract (to fulfil your booking) Legal obligation (e.g. tax and accounting requirements) Legitimate interests (to manage and improve our business services) 4. Data Sharing We do not sell your personal data. We may share information only with: Payment processors (for secure transactions) Booking platforms or service providers (where applicable) Legal or regulatory authorities if required by law 5. Data Storage and Security We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Data is only retained for as long as necessary for legal, operational, or accounting purposes. 6. Your Rights Under UK data protection law, you have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data (where applicable) Object to or restrict certain types of processing Lodge a complaint with the Information Commissioner’s Office (ICO) 7. Cookies If you use our website, we may use cookies to improve functionality and analyse site usage. You can control cookie settings through your browser. 8. Contact Us If you have any questions about this policy or how your data is handled, please contact us via the details provided on our website. 9. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page.